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E-Blah Community  ›  Technical Support  ›  Forum Support  ›  User having problems staying logged in
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thanetm
June 4, 2008, 1:32pm Report to Moderator Report to Moderator

Having fun, Charity Mini Runs...
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I have just received a message from one of my users
Quoted Text
every time I log in and then change to another link, I’m asked to login again??


I had a similar problem before - something to do with sessions, and i had to delete sids.sid from the prefs folder. I did this so I know it's not the problem this time. I've told him to clear cookies and cache, and as far as i know, no-one else is having this problem....

forum at http://www.smallcarsbighearts.co.uk/soapbox/
10.3.5; [Nightly: 06.03.08]

any ideas?


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Martin
June 4, 2008, 1:40pm Report to Moderator Report to Moderator

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Have you tried deleting Old Sessions from within the Admin Center ?



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thanetm
June 4, 2008, 2:18pm Report to Moderator Report to Moderator

Having fun, Charity Mini Runs...
Posts: 177
Gender: Female
Posts Per Day: 0.15
Reputation: 100.00%
Reputation Score: +5 / -0
Time Online: 13 days 23 hours 28 minutes
Location: Planet Thanet, Kent, UK
Age: 32
I have now, although i don't think that should be the problem as i use cookies not sessions....


Please support us - we're raising money for Demelza House Children's Hospice, by driving from Land's End to John O'Groats.
http://www.justgiving.com/blowin_tyres


Having Fun, Charity Mini Runs
Raising money...Raising Smiles
Children's Hospice South West & Demelza House Children's Hospice

http://www.smallcarsbighearts.co.uk | http://www.blowin-tyres.co.uk | http://www.ndmr-soapbox.co.uk
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Martin
June 4, 2008, 2:52pm Report to Moderator Report to Moderator

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Then what I would do now is change his password and then you login as them. This will determine whether their  account is corrupt or their pc.



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thanetm
June 4, 2008, 3:45pm Report to Moderator Report to Moderator

Having fun, Charity Mini Runs...
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Reputation Score: +5 / -0
Time Online: 13 days 23 hours 28 minutes
Location: Planet Thanet, Kent, UK
Age: 32
good thinking batman! I did as you said, and had no trouble at all. I will pass on my findings.

Thank you, as always, for your help.


Please support us - we're raising money for Demelza House Children's Hospice, by driving from Land's End to John O'Groats.
http://www.justgiving.com/blowin_tyres


Having Fun, Charity Mini Runs
Raising money...Raising Smiles
Children's Hospice South West & Demelza House Children's Hospice

http://www.smallcarsbighearts.co.uk | http://www.blowin-tyres.co.uk | http://www.ndmr-soapbox.co.uk
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Justin
June 9, 2008, 10:00pm Report to Moderator Report to Moderator

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It was probably a bad cookie.  He maybe could also clear his cookies and have fixed it, but I'm not sure.  


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thanetm
June 10, 2008, 1:55am Report to Moderator Report to Moderator

Having fun, Charity Mini Runs...
Posts: 177
Gender: Female
Posts Per Day: 0.15
Reputation: 100.00%
Reputation Score: +5 / -0
Time Online: 13 days 23 hours 28 minutes
Location: Planet Thanet, Kent, UK
Age: 32
i got a subsequent message that he was having the same problem on e-bay, so definitely his computer rather than the software methinks!!


Please support us - we're raising money for Demelza House Children's Hospice, by driving from Land's End to John O'Groats.
http://www.justgiving.com/blowin_tyres


Having Fun, Charity Mini Runs
Raising money...Raising Smiles
Children's Hospice South West & Demelza House Children's Hospice

http://www.smallcarsbighearts.co.uk | http://www.blowin-tyres.co.uk | http://www.ndmr-soapbox.co.uk
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