Why are users disappearing from my forum?

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site stopped workign completly now

just get a 500 error - have created a support ticket with heart, just have to sit and wait now!

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unclejack

July 17, 2007, 3:47pm

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sorry I should have read this thread before jumping in with both feet and starting a new thread for the same issue

Quoted from whiskymac

site stopped workign completly now just get a 500 error - have created a support ticket with heart, just have to sit and wait now!

I have the same problem tonight ... I'm also with heart internet. Don't hold your breath expecting them to sort it ... I created a ticket but got told to contact the eblah support team because it isn't a problem on their side

eBlah version 10.3.5 - http://www.maxwellshouse.co.uk

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thanetm

July 17, 2007, 4:21pm

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fingers crossed mine's still behaving, but when it was bad a few weeks back it was zeroing out as fast as i was uploading them. just had to wait - i think it was over 24 hours before it settled down again - although not fully. has been problem free for at least a week now......

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whiskymac

July 18, 2007, 2:20am

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This is problem is having, stuff immediately zero'ing out - they restored a backup for me, but same problem again!

Maybe will have to wait 24 hours and ask them to do it in another 24 hours....

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Justin

July 18, 2007, 7:56am

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Nat has contacted Heart, and he has been told that the problem, as of July 18th, should be fixed within a day or so and is only a temporary issue.

I do installs for $25 and upgrades for $20.
Technical support is always free.

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whiskymac

July 18, 2007, 1:44pm

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lol I was told it was your fault by Heart haha

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Justin

July 18, 2007, 1:51pm

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Some may not have received the memo.

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Craig

July 18, 2007, 3:22pm

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You know, the funniest thing about all of this is that this issue has never happened to me, and I have been on a shared host for 4 years now. If I had to guess, Heart has to many servers hooked up for their network to handle, and that is what is causing the problem...but that is just me

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Instead ask a question, give us a screen shot and post a link to your forum.
Help us help you make your forum better!

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Justin

July 18, 2007, 5:12pm

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It's happened here ONCE, but only because we had backups set to run and backups should NEVER be run in a quota'd account, as it'd push it over the quota.

I believe cPanel has since fixed that little issue, though.

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whiskymac

July 19, 2007, 5:27am

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I'm after getting heart to admit to me its their fault, I want some extra hosting free or something!

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Nat

July 19, 2007, 8:59am

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Like any company Heart have their small print that they will always pull out

"Thats the way the mop flops"

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raylightuk

July 20, 2007, 4:52am

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NAT PLEASE HELP URGENT
ALL MEMBERS FROM MATT GOSS FORUM HAVE BEEN DELETED
EVEN I AS AN ADMIN HAS GONE SO I HAVE NO WAY TO LOG IN , AND TRY TO DO A REBUILD ETC ..
WHY IS THIS HAPPENING

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Nat

July 22, 2007, 8:38am

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Ray, I have been away for the weekend... Your last back up is from April? do you have a newer one?

"Thats the way the mop flops"

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tpersin

August 7, 2007, 6:06am

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I'm not with Heart and have had the problem of users being deleted.... I reverted to a back up, guess I just won't upgrade as there doesn't seem to be a solution in any of the threads on the topic...

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Craig

August 7, 2007, 7:36am

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There is no solution because it isn't E-Blah that is causing it. I have been running E-Blah (always the latest version) for 3 sites for the last 3+ years, and have never had this happen to me. It happens on shared hosts most of the time, and is because the server farm runs out of storage.

-Craig

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